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Return and Exchange Policy

 

Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction.

As a friendly bunch of people, we want you to be happy with the outfit so that you can flaunt it & get compliments :)
 
We are commited to make your shopping experience as fuss-free and enjoyable as much possible. Please read through the following terms and condition prior to making a purchase.

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and condition.

Return or Exchange request will only be allowed within 2 days from the date of delivery.

Return or Exchange request can be placed from the ‘Return/ Exchange Request’ option at the footer of the website or through this link directly. https://asilyn.com/apps/return_prime

In case of return, the amount will be refunded in form of store credit with validity up to one year.

In case of exchange, if you select an item with a higher value compared to the item you're exchanging, we will ask you to pay the price difference. In case the value is lower, we will credit you with the difference. Exchange option is available only for the sizes.

Only after receiving our confirmation for the return, we will schedule a pickup for the order within 1-3 business days of placing the request with no additional costs. 

Usually we receive the product in 6-7 days. On receiving, within 2-3 days we will issue the store credit or dispatch the exchanged product if all conditions are met.

If the item requested for exchange is not available, we will try to give you best possible alternatives or issue a store credit for the same.

This process usually takes 10-15 business days. 

Once an order has been exchanged, it cannot be returned or exchanged again.

We do not accept return or exchange for international orders.

All Items are eligible for return and exchange except following :

  • Mystery Products
  • Gift Cards
  • Customised Products

In order for the product to be eligible for return or exchange make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn't used or damaged
  • Product must include original tags

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • The item may be damaged during transit
  • Or there might be a manufacturing defect
  • Or that a wrong item is delivered to you

In such cases as given above, we will replace the item, provided that the request for replacement/ return of item is made within the stipulated time-frame as mentioned above. NO returns or replacements will be allowed after the order is processed, except for the reasons given above.

Only after receiving our confirmation for the return, you are requested to send the item back to us. Then we will arrange for the replacement of the item through our logistic partner. We shall not be responsible for any items sent to us return/exchange without our confirmation. 

If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us on the below mentioned address by any reliable courier service within 3 days of raising a return request. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet.

You should address the return package to the following Address:

Shop No.239, Rajhans – The Imperia, Near Maan Darwaja, Ring Road, Surat, Gujarat- 395002.

We request you to share the courier details with us at customercare@asilyn.com or WhatsApp us at +91-9898299461. Any product self-shipped after 3 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse.