Return & Exchange Policy

Though we take utmost care while delivering the right outfit for you, we understand that sometimes the outfit might not give you 100% satisfaction. As a friendly bunch of people, we want you to be happy with the outfit so that you can flaunt it & get compliments :)

We are commited to make your shopping experience as fuss-free and enjoyable as much possible. Please read through the following terms and condition prior to making a purchase.

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and condition.

Return / Exchange Request

• Return or Exchange request will only be allowed within 2 days from the date of delivery.
• Return or Exchange request can be placed from the ‘Return/ Exchange Request’ option at the footer of the website or through this link directly: https://asilyn.com/apps/return_prime

Refund Policy

• In case of return, the amount will be refunded in form of store credit with validity up to one year.

Exchange Policy

• In case of exchange, if you select an item with a higher value compared to the item you're exchanging, we will ask you to pay the price difference.
• In case the value is lower, we will credit you with the difference.
• Exchange option is available only for the sizes.

Return Process

• Only after receiving our confirmation for the return, you are requested to send the item back to us.
• We shall not be responsible for any items sent without our confirmation.
• You have to self-ship the product(s) to us by any reliable courier service within 2 days of raising a return request.
• Please mention the Order No. and Return ID on a paper and place it in the packet.
• Share courier details at customercare@asilyn.com or WhatsApp at +91-9898299461.
• Any product self-shipped after 2 days of raising a return request will not be considered.

Return Address

Shop No.239, Rajhans – The Imperia, Near Maan Darwaja, Ring Road, Surat, Gujarat- 395002.

Reverse Pickup

In case you are not able to do self-ship, we are ready to help you by generating reverse pick up from your door step. Reverse pick up charges will be applicable; you should contact our customer care number for more information regarding this.

Processing Timeline

• Usually we receive the product in 6-7 days.
• On receiving, within 2-3 days we complete our checking process.
• If approved, we will issue store credit or dispatch the exchanged product.
• This process usually takes 10-15 business days.

Exchange Availability

If the item requested for exchange is not available, we will try to give you best possible alternatives or issue a store credit for the same.

Once an order has been exchanged, it cannot be returned or exchanged again.

Restrictions

• We do not accept return or exchange for international orders.
• Mystery Products
• Gift Cards
• Customised Products

Eligibility Conditions

• Product must be returned in its original packaging.
• Product wasn't used or damaged.
• Product must include original tags.

Damaged / Wrong Product

• Item may be damaged during transit.
• Manufacturing defect.
• Wrong item delivered.

In such cases, we will replace the item provided the request is made within the stipulated time-frame. No returns or replacements will be allowed after the order is processed, except for the reasons given above.